Frequently Asked Questions
Q. What is your refund policy?
A. You can read more about our policy here: Refund Policy But we offer at least a 30-day no-risk money-back refund on all products. The only thing we can't refund is postage.
Q. Do you have customer support?
A. Yes, to contact us, email us at info (at) landlordsoftware.com or call us toll free 866-290-4183.
Q. Why don't the macros work?
A. The security level in Microsoft Excel is set too high.
Solution: In Excel, go to "Tools", "Macros", "Security", and select "Medium". Click OK to save, close Excel and then reopen the Landlord's Cash Flow Analyzer ®. Always select "Enable Macros" when using the spreadsheet.
Q. Can I modify the spreadsheet?
A. Absolutely! Modify and adjust as you grow and your needs change.
Q. When I attempt to modify the spreadsheet, Excel gives me an error stating that the cell is "protected". How can I fix this?
A. In Excel, select "Tools", "Protection", then "Unprotect Sheet"
Q. There is no place to enter a down payment. Where do I enter that information?
A. The Analyzer infers the amount of your down payment. When you enter the amount you paid for the property, e.g. $100,000, and also the amount borrowed, e.g. $75,000, the calculations that compute cash flow, rate of return, property sale, etc. assume a $25,000 down payment. ($100,000-$75,000)
Q. Does the Landlord's Cash Flow Analyzer ® work on a Mac?
A. Yes, as long as you have Microsoft Excel for Mac.
Q. How do I enter more than one property? Do I have to delete all the data to enter a new analysis?
A. When you first open the file, go to "File", "Save As.." and type in a filename of choice. Doing so will preserve the main file for your next analysis. As of 8/4/05, all of our files are saved as templates so that when you save the file, you are automatically prompted to save the file under a different name.
Q. Can I install the software on more than one computer?
A. Yes, you can install our software on any computer that you own. We allow this for your convenience. Of course, there are always individuals who will push the envelope, so please do respect the copyright laws and adhere to the spirit of our intent. Thank you.
Q. How do I convert values to euros and do a currency exchange at a specified conversion rate?
A. Easy! Use the Euro conversion tool built into the software.
Q. The file does not compute totals when I enter numbers. What do I need to do?
A. In Excel, go to "Tools", "Options", and select the "Calculation" tab. Make sure that "Automatic" is selected.
Q. How do I insert a picture?
A. In Excel, select "Insert" from the menu bar, then "Picture", "From File.." and then locate and choose the file that you want to insert from your hard drive, CD or memory stick.
